Orvis Reviews

I bought two polos for $89 each. The quality was terrible! I had to pay shipping to and from for something so weak! Unbelievable!

Avoid this store like the plague! I had the misfortune of ordering an item from them, almost 250 bucks, overpriced but supposedly the quality was great. Anyway, item arrives, does not fit me (which is another issue altogether, I ordered a size 40 for a jacket, my usual size, this was tailored by amateurs, it was way too big). So I return the thing promptly and obviously expected a refund just as promptly. A week later still no refund, call them up, some lady tells me it can take 3 weeks. I tell her that's unacceptable, tells me it's the pandemic, we go back and forth, two and a half weeks later still no refund.
I also posted a negative review on their website. What do you know? the review magically never showed up. Also, the lady on the phone told me they were going to charge me for shipping. At this point, I'll be lucky to even get a refund at all.
If you have issues with them and your credit card company allows it, dispute the charge. That's what I did. Hopefully, they'll now give me my money back.
Terrible, terrible experience. What an awful company.

After receiving the correct order, I returned two shirts, as they were too large and made of a heavier material than expected. I didn’t do an exchange, but was expecting a full refund. I was charged full shipping, returned shipping, and tax on shipping. Almost $27.00 for TWO shirts!! During a pandemic when online shopping is a must, I will be more selective where I shop. EVERYONE is offering free shipping. I cannot recommend ORVIS for this reason.

I bought a dog bed that was too small and returned for another dog bed. They stated how easy it was , just 6.95 to return. They didn't say that they would not return the full amount of the first purchase. Beside the $6.95, they withheld shipping and handling for the grand total of $24.39. It sounds like their 100% customer satisfaction is a total hoax!

I purchased a jacket online before the holidays. It was not a good fit, and a returned it to the store on December 29. Instead of issuing me a refund on the spot, which they should have done, I was given a pink slip of paper and told that a refund to my paypal will come within a week. 24 days and 3 calls to customer service later, I have no refund. While the reps on my first 2 calls were friendly and as helpful as they could be. The rep on my 3rd call was argumentative and actually said in a very rude voice, WOW I GUESS YOU NEED A REALLY HIGH LEVEL OF DETAIL..... when I asked her if she could please tell me what "system" she was referring to when she said my refund was "entered into the system." Unacceptable, especially considering that Orvis has been holding on to over $300 of mine for almost a month.

Purchased a 100.00 Bozeman Sweatshirt for my husband for Christmas and got someone else’s order. Called Customerservice and didn’t even offer a discount for the trouble of sending back there mistake!! No more shopping here!!!

My husband's Christmas present from his daughter which was an Orvis vest was poor quality and the zippers didn't work. When we looked at the label it said, Made in China! We do not buy Made in China when we can help it because of continual poor quality.
Have shopped Orvis for over 50 years, will no longer do sol

In my opinion... the absolute worst and most overrated company on the planet in regard to their fishing products. Orvis is truly clinging to their old identity when they were the only player in town. This is the go to for clueless old men who had no other options, wanted to show off for their old friends and online shopping wasn't available. If you need anything fishing related, buy Simms, G Loomis, Scott, and Hardy.

Tried to buy a Christmas present on line. 27/11.
Was in stock, placed the order. Then it was out of stock.
Then it was in stock and would be shipped 17/12! Then I'm overcharged.
Complain, get told I will get a credit in 7 to 10 days.
Still no sign of the item. On their site it says that I got a refund and order is cancelled.
Tried to communicate on line. Security needs lots of stuff. Then get cut off because I took too long to respond.
Well going to the credit card company for my money back.

I canceled a pending order with another company who told me there is a "waiting line" for a hard to get pair of Swarovski binoculars because their website and their customer service rep assured me they had them in stock. Orvis then made a pending charge claim against my credit card same day. Two days later they contacted me to verify the purchase, again assured me they were in stock and would expedite shipping. Today an email tells me they don't have them in stock, never did, and they won't ship until March 2021. I don't write bad reviews, I just don't go back, but I canceled a long standing order because I was assured they were "in stock". Does "in stock" mean something else to Orvis?

10 days later and my dads gift still not arrived. Awful experience. Never again.

I have a rod Orvis Clearwater Spey rod and the tip broke two eyelets down. I mailed it in and they are telling me that this repair will take anywhere from 4-7 WEEKS. That’s absolutely insane. I guess I have to find a new Spey/Switch rod ASAP with a good warranty and repair service.